![]() ![]() If you forget the answers of the Security Questions, please take your receipt and warranty card to our service center for further assistance. Can I set Face Access, Fingerprint, Pin or Pattern as the screen unlocking. Touch Forgot, enter the answers of Security questions to retrieve the lock password. Please be assured that we will help you with it.įor phones that are not with FBE encryption technology, please don`t worry, you can perform steps below to change the lock screen password:ģ. If you have forgotten your lock screen password, you can bring your vivo phone and invoice to our service center for assistance. The Fingerprint and Face Access can be used normally after unlocking. At the same time, in order to strengthen your memory, if the lock screen password is not used every three days, when unlocking, the system will ask you to enter the lock screen password to unlock. It is recommended that you try to remember your lock screen password. Work for Samsung Galaxy S/Note/Tab series, LG G2/G3/G4, Huawei, Lenovo, Xiaomi, etc. Therefore, vivo phones using FBE Encryption Technology do not have the “ Forgot password for the lock screen password” feature. Supports to remove Android Password, PIN, Pattern and Fingerprint lock screen. Due to the inherent design of FBE Encryption Technology, the device cannot obtain data before it is unlocked. ![]()
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